Podcast host and author of the best-selling book, Webs of Influence, Nathalie Nahai speaks to audiences around the world on the intersection between persuasive technology, ethics, and the psychology of online behaviour.
From keynotes to workshops, she teaches businesses how to use behavioural science principles to enhance their website and product design, content marketing and customer experiences (clients include Google, PwC, Unilever and Harvard Business Review).
Nathalie also hosts The Hive Podcast and Seeking The Self, and contributes to national publications, TV (BBC, Sky, CNN) and radio (BBC Radio 4) on the impact of technology in our lives (see press page).
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PSYCHOLOGY BEHIND USER BEHAVIOURS
Customers are expecting more and more from the brands they interact with, but the online environment is becoming increasingly complex.
With expectations of personalisation and convenience coming into tension with concerns for privacy and data control, how can brands succeed?
In this talk you’ll discover how to ethically apply psychological principles to your marketing, website and product design so as to help build trust, create rewarding customer experiences and stand out from the competition.
PERSONALISATION VS. PRIVACY
How much intimate data you unknowingly share about yourself on a daily basis?
With headlines increasingly revealing how companies and organisations are capitalising on our behavioural data, often without our knowledge or consent, this talk explores some of the research, consumer trends and legislations that characterise the personalisation-privacy debate.
From behavioural targeting and psychometric data mining to psychological reactance and the introduction of the EU GDPR legislation, this talk offers a brief introduction to some of the themes central to the discussion surrounding data ethics and best business practice today.
TECH, ETHICS & BRAND SUCCESS
It’s been hard to escape the headlines over the last few years – from massive scale psychometric data mining and political manipulation, to issues around privacy and consent… Humanity is at a crossroads, and the path we choose now will determine the future we build.
With our online environment and consumer expectations more complex than ever before, how can brands succeed in an ethical, sustainable way without compromising their values or those of their customers?
What roles do ethics and empathy play? And how can we build marketing strategies that empower and engage the right people for mutual benefit?
DESIGNING PERSUASIVE PRODUCTS
When it comes to designing persuasive websites, apps or tools, it’s those that can turn initial engagement into habitual use that become the most successful.
From endowed progress and cognitive load to hedonic adaptation, in this talk we’ll explore seven of the most powerful psychological principles you can use and apply ethically to create a more enjoyable, engaging user experience for your customers.
SOCIAL MEDIA & PERSUASIVE CONTENT
Why do share certain things and not others? In this talk, I’ll reveal the underlying principles, triggers and social dynamics that underpin how and why we share.
From topical memes to viral videos, we’ll look at what it takes to make a customer click, and how you can use specific techniques to invite people to read, watch and share anything.
We’ll also explore the psychological mechanics that make our social feeds so irresistible, and discuss how you can use these principles ethically in your business.
SOCIAL MEDIA AS CUSTOMER SERVICE
With more consumers taking to social media to air their grievances and seek support, it’s more important than ever that businesses understand both the psychological motivations underpinning online social behaviour and how to mitigate the risks they face when using such channels.
In this talk we’ll explore the proactive and reactive ways in which customers use social media to communicate with brands, the roles that personalisation and empathy can play in creating a good experience, and how to avoid the pitfalls of darker social dynamics.
PERSONALITY & SMART PERSONALISATION
Why are some headlines, videos and content pieces so much more persuasive than others? And how can we use smart personalisation to ethically enhance experiences for our customers?
In this presentation, we’ll explore some of the most powerful psychological principles and tools you can use to optimise persuasive content to engage, delight and move people to action.
MODERATION & FACILITATION
If you’re interested in requesting Nathalie to host a panel or interview your guests, please get in touch here.